Privacy Policy

Last updated: 20 July 2026

Stephen James Bathroom Design & Installation (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018).

Who we are

Stephen James Bathroom Design & Installation provides bespoke and accessible bathroom design and installation services across Crowborough, Tunbridge Wells and the surrounding areas. You can contact us using the details at the end of this policy.

What personal data we collect

When you get in touch via our website enquiry form, by phone, or by email, we may collect your name, email address, phone number, postal address, and any details you choose to share about your project or enquiry. We do not knowingly collect special category data, such as health information, unless you choose to share it as part of an accessibility-related enquiry, in which case we only use it to help design a suitable bathroom for you.

How we use your data

We use your personal data to respond to your enquiry and arrange a consultation or quotation, to deliver and manage any project you instruct us to carry out, to keep records for accounting, warranty and legal purposes, and, only with your agreement, to contact you about our services in future. Our legal basis for this processing is our legitimate interest in responding to enquiries and running our business, the steps needed to perform a contract with you, and, where relevant, your consent.

How long we keep your data

We keep enquiry and project data for as long as necessary to fulfil the purposes above, including any statutory retention periods that apply to accounting and warranty records. We then delete or anonymise it.

Sharing your data

We do not sell your personal data. We may share it with trusted service providers who help us run our business and website, such as our website and form provider, Squarespace, and any accounting software we use, and where required by law.

Cookies

Our website may use cookies and similar technologies, for example to help the site run properly or to understand how visitors use it.

Your rights

Under UK data protection law, you have the right to access the personal data we hold about you, ask us to correct or delete it, object to or restrict certain processing, ask for your data to be transferred, and withdraw consent at any time where we rely on consent. To exercise any of these rights, contact us using the details below.

Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve this. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection, at ico.org.uk or on 0303 123 1113.

Contact us

Stephen James Bathroom Design & Installation

Crowborough, East Sussex, TN6

Phone: +44 7515 287 350

Email: info@stephenjamesbathrooms.co.uk

This policy may be updated from time to time; please check back periodically.